Shipping policy
Thank you for shopping with us at Créer! We are dedicated to providing you with the best shopping experience, including fast and reliable shipping. Below are the details of our shipping policy.
Processing Time
All orders are processed within 7 business days. Please note that personalized or custom-made products may require additional processing time. If there is a delay with your order, we will notify you promptly via email.
Shipping Rates & Delivery Times
We offer shipping to the following locations:
- Hong Kong
- Canada
- United Kingdom
Shipping rates are calculated based on the weight and size of your order and the destination. You can view the exact shipping costs during checkout.
- Standard Shipping: 5 – 30 business days
Please note that delivery times are estimates and may vary depending on external factors such as weather or customs delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your order. If you have any issues tracking your package, please contact us at info@creerconcept.com.
Shipping Restrictions
Currently, we are unable to ship to P.O. Boxes or military addresses. If you are located in a restricted area, please reach out to us for further assistance.
International Shipping
For international orders, please note that you are responsible for any customs duties, taxes, or fees that may be applied by the destination country. Customs policies vary by country, and we recommend checking with your local customs office for more information.
Address Issues
It’s important to provide the correct shipping address at checkout. If you notice any errors with your shipping address after placing an order, please contact us immediately. We cannot be responsible for delayed or lost shipments due to incorrect or incomplete addresses.
Contact Us
If you have any questions or need assistance regarding shipping, feel free to reach out to us at info@creerconcept.com. We are happy to help!